Effective Date: 25th Jun 2025

At Calm Kraft Botanics, we take great pride in the purity and care behind each product we create. Your satisfaction is important to us, and we are committed to addressing any concerns with fairness and clarity.

1. General Policy

Due to the nature of our products, which are handcrafted and made with natural ingredients:

• We generally do not accept returns once the product has been opened or used.
  

• Please ensure that you review your order details carefully before confirming your purchase.
  

2. Damaged, Spoiled, or Incorrect Orders

If your product arrives in a damaged, spoiled, or incorrect condition, we request that you:

• Contact us within 24 hours of delivery at contact@calmkraftbotanics.com
  

• Include your order number and clear photographs of the issue (e.g., damaged packaging or wrong item received)
  

We will assess the issue and offer a replacement, refund, or store credit on a case-by-case basis.

3. Eligibility for Refunds or Replacements

To be eligible, please ensure:

• The issue is reported within 24 hours of receiving the order
  

• The product is unused (in applicable cases)
  

• Supporting evidence is provided for validation (e.g., photos, unboxing video)
  

4. Processing Time

Once we review and validate your request, we will process the refund or arrange for a replacement within 5–7 business days. Refunds, where applicable, will be credited to your original method of payment.

5. Non-Refundable Situations

We may not be able to offer refunds or replacements in the following cases:

• Requests made after the 24-hour reporting window
  

• Opened or consumed products without any defect or damage
  

• Minor variations in texture, aroma, or appearance (natural product variations)
  

We are here to ensure your Calm Kraft Botanics experience is a positive one. For any concerns or queries, please don’t hesitate to reach out to us at contact@calmkraftbotanics.com.